How to fix Samsung TV internet or Wi-Fi connection problems
A smart TV isn’t that smart without an internet connection. All the apps you use on your Samsung® TV—such as Netflix®, YouTube®, or Hulu®—require an active, stable wireless connection for you to use them.
If you’ve just brought home a new Samsung Smart TV, or have recently replaced an internet router, you might have issues setting up your device. No sweat! At Asurion, we help millions of people troubleshoot, fix, and maximize their tech. From how to fix PlayStation® controller drift to how to connect your laptop to your TV, we keep the devices you rely on most working all day, every day.
Here are our tips for figuring out why your Samsung TV won’t connect to Wi-Fi plus the steps to fix the problem so you can quickly get back to watching your favorites.
Samsung TV not detecting wireless network
Ready to start some Samsung Smart TV troubleshooting? If you’re experiencing a connection issue with your Samsung TV, you’ll likely spot one of the errors listed below:
- Error Code 001
- Error Code 012
- Error Code 102
- Error Code 105
- Error Code 107
- Samsung TV Error 107
- Samsung TV Error 13
- Error Code 116
- Error Code 118
- Error Code 301
- Error Code 0-1
- Error Code 7-1
- Message code: 0
In this scenario, your Samsung TV isn’t detecting a wireless network or continuously loses connection to it. There are a few reasons for this—we’ll go through some of the easiest fixes in the next step.
Samsung TV won’t connect to Wi-Fi
If your Samsung TV isn’t detecting a wireless network (or continuously loses its network connection), the problem might be that your TV simply isn’t properly connected to your network. There are a few things that can lead to connection issues, like old firmware or your smart TV needing a reset. For more intricate issues, like your router DNS settings or MAC Address failing, may need a little more expert know-how to be fixed properly. If that’s the case, it may be best to contact tech repair pros.
Before calling in a pro, try our expert tips for how to fix Samsung TV internet or Wi-Fi connection problems.
How to connect Samsung TV to Wi-Fi or internet network
Ensuring you have your network connected properly is crucial when you’re setting up a smart TV. Luckily, Samsung made it easy to navigate and set up your Samsung Smart TV’s Wi-Fi for the first time.
- Grab your remote and navigate to Settings.
- Select General > Network.
- Click Open Network Settings, and select your Wi-Fi network from the list.
- If prompted, enter your network password.
- Select Done, then OK.
If you’ve already set up your network connection, you may also need to do a reset of your network settings. Home network configurations and settings can change over the span of owning the TV, so sometimes your TV needs a network refresh.
To perform a network refresh on your Samsung Smart TV:
- Grab your remote and press the Home button to get to Settings.
- Go to Settings > General > Network.
- Hover over the option to Reset Network, and select YES.
- Restart your TV.
You should now be able to reconfigure your network settings.
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Troubleshooting your internet connection
The easiest way to test whether the issue is your network and not your TV is to try connecting your Samsung TV to another working network. If you currently have two networks available, you can attempt to log in to a second network through the Samsung TV and check to see if the connection works. If it does, then your issue is with the specific network connection you initially tried to connect to.
Checking your smart TV signal strength
If you’re still having problems after trying another network or don’t have another available, you may have an issue with the signal strength you’re receiving from your router.
To check your Samsung Smart TV’s signal strength:
- Using your TV remote, go to Settings.
- Click on General > Network > Open Network Settings > Wireless.
- Check the number of Wi-Fi bars showing on your TV.
If you’re currently seeing full bars, then your issues are likely elsewhere and we’ll need to keep looking. If you’re seeing one or two bars for your connection, you may need to move your router closer or install an expansion router.
If you’d like to skip worrying about the strength of your Wi-Fi connection, you can also directly connect your Samsung TV to your router with an ethernet cord. To do that, simply connect an ethernet cord directly in the back of the TV, then plug the other end into your router.
Update your Samsung TV software
Smart TVs usually have firmware updates when they are released to help solve any issues. Normally, you will update these automatically via your network connection; however, since that is currently causing your issue, you will need to manually download your firmware via a USB drive from the Samsung Download Center. Here’s how:
- On the download page, find your Samsung TV model.
- Find the correct firmware, and download it to your computer.
- Unzip the firmware file you just downloaded, and save it on a USB drive.
- Make sure your TV is off.
- Plug your USB drive into an available USB slot on your TV.
- Turn on the TV, and press the Home button.
- Using your TV remote, from the menu, go to Settings > Support > Software Update.
- Select Update Now, then select Yes if prompted.
- You’ll then be given the option to select USB—do so.
- Next, your TV will scan for any available software on your drive and install it. After it’s done, the TV should restart automatically.
Resetting your Samsung TV
Restarting your Samsung TV may be a simple fix for your TV connectivity issues.
To reset your Samsung Smart TV:
- Make sure that the TV is turned on.
- Grab your TV remote, and hold the Power button until you see the Samsung logo flash.
- Watch the LED on the front of the TV until it turns red and blinks faster.
- Your TV should eventually turn on again. At that point, try reconnecting to your Wi-Fi network.
If it still won’t connect, your final option to solve the problem without delving into deeper potential internet issues will be to perform a factory reset on your TV. Note that any apps or old firmware downloaded to the TV will be reset to how it was out of the box once you’ve completed this process, so you’ll need to reconfigure your settings and reinstall your apps.
To perform a full factory reset on a Samsung TV:
- Tap the Home button on your TV remote.
- Go to Settings > General.
- Select Reset.
- When prompted, enter the PIN you selected for the TV. Don’t remember making one? The default PIN is 0000.
- Select Reset again.
- Your Samsung Smart TV will restart automatically.
We hope this helped you learn how to fix Samsung TV internet or Wi-Fi connection problems so you can get back to enjoying your favorite shows and other awesome smart TV features.
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If you have a smart TV, take a closer look at your privacy settings
Over 40 million US households own smart TVs, a category that made up more than half of TVs shipped globally in the first quarter of 2016. These high-tech internet-connected displays offer viewers the ease of access to services like Netflix, games, and social media without a Roku, Chromecast, or other media streamer — but they also may be tracking your viewing habits and listening to your conversations.
“Smart TVs are testing the privacy expectations that consumers developed in the era of traditional television,” said Bureau of Consumer Protection director Jessica Rich in her opening remarks at last fall’s smart TV workshop hosted by the Federal Trade Commission.
SeongJoon Cho | Bloomberg | Getty Images
Today’s WikiLeaks release revealed that Samsung smart TV owners are particularly vulnerable to spying. Newly published documents detail a program called “Weeping Angel,” an attack designed by the CIA and United Kingdom’s MI5/BTSS that makes Samsung smart TVs look like they’re turned off when, in fact, they’re not.
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The smart TV “operates as a bug, recording conversations in the room and sending them over the Internet to a covert CIA server,” according to WikiLeaks, though in an interview today on The Late Show ex-CIA director Michael Hayden said, “These tools would not be used against an American,” and, “There are bad people in the world that have Samsung TVs, too,” in response to the Weeping Angel documentation published.
“There are people out there that you want us to spy on,” said Hayden. “You want us to have the ability to actually turn on that listening device inside the TV to learn that person’s intentions. This is a wonderful capability.”
Here are some settings you should review if you’re concerned about snooping corporations.
If you have a Samsung TV, there are several ways to turn off voice recording. On newer TVs, go to Home > Settings > System > Expert Settings > Voice Interactionand turn to off. On older TVs, it may be in Settings > select Smart Features > Voice Recognition > switch to off.
You can also go to Settings > Support > Terms & Policies and opt to “Disagree” with the policies for Viewing Information Services, Voice Recognition Services, and Nuance Voice Recognition and Privacy Notices.
If your TV offers gesture control or facial recognition to authenticate your Samsung account, you can turn this off in the Samsung Account settings menu or cover your camera with a piece of tape.
The alleged “Weeping Angel” attack revealed today, which was designed by the CIA to put Samsung TVs into a fake “off” mode, affects Samsung TVs with firmware versions 1111, 1112, and 1116, sold between 2012 and 2013 with “UNF” in the model name. While the attack suppresses most indicator lights on the TV, the blue LED on the back of the TV remains on.
The only way to defend yourself from this particular attack would be to either update the firmware or disconnect the smart TV from the internet entirely, which would essentially make it a dumb TV.
Samsung can also track your viewing habits and send that data to advertisers for targeted marketing purposes. To prevent this tracking, go to Menu > Smart Hub > Terms and Policy > SyncPlus and Marketing > disable SyncPlus.
If you own a Vizio TV, you can disable data collection by going to your TV’s Menu > Settings > Smart Interactivity, or any option with Automated Content Recognition, and turning it off. It may also appear under System > Reset & Admin > Smart Interactivity or Menu > System > Reset & Admin > Viewing Data to Off.
In February 2017, Vizio agreed to pay $2.2 million to the Federal Trade Commission for failing to disclose when and how it collects user information and, more frighteningly, for transmitting the user data while it was unencrypted. “Automated content recognition software,” which was pre-installed on Vizio TVs sold since 2014, captured a selection of pixels displayed on Vizio TV screens and sent that data to company’s servers, where those pixels were matched to a database of TV shows, movies, and commercials. Essentially, the software recorded viewing history without the TV owner’s explicit consent.
LG TVs also include tracking software, but by a different name. On webOS TVs, go to Setting > General > About This TV > User Agreements > and opt out of Viewing Information, Personal Advertising, and/or Voice Information. Opting out of Voice Information will disable voice control.
On older TVs, click on Settings > Options > LivePlus and toggle to “off.” Some LG TV models may call this Collection of watching info.
In 2013, LG’s smart TVs were found to have collected and sent data whether or not the Collection of watching info was set to “on” or “off” – but since then, LG pushed a software update that does not collect data when the user has opted out by toggling the setting to “off.”
Before I let you go…
When opting out of privacy policies and other user agreements, you may also be disabling automatic software updates. You may need to occasionally check for your TV’s firmware updates or security patches and update them manually.
Services like Hulu, Amazon Video, and Netflix are also tracking your viewing habits, no matter what platform you use. You can delete individual titles from your watch history, and those services will stop recommending similar titles to you – but they are looking at what you’re watching and for how long.
Ultimately, it’s always worth it to thoroughly review your tech’s privacy settings options, whether it’s a phone, console, or smart TV.
Realistically, you won’t always be able to escape tracking, so it’s important to at least be aware of what data is being collected and where’s it’s going. If your data is being sent elsewhere, make sure it’s through encrypted means, so hackers won’t be able to access it. You may also be able to turn on settings that anonymize the data and keep your personal info out of it (like “Limit Ad Tracking”).
Watch: Wikileaks works with tech firms against CIA
How to connect Samsung TV to Wi-Fi?
After buying a Samsung smart TV, the first thing you need to do is connect it to the Internet. In this article, I will show you how to connect your Samsung Smart TV to a Wi-Fi network. Otherwise, Smart functions will not be available. The menu itself will open and function, but we will not be able to watch videos, download websites, install applications, etc. All modern Samsung TVs connect to the Internet both using a network cable and via Wi-Fi (via a router).
If you have a TV with Smart TV, then it definitely has the ability to connect to the Internet using a network cable. The TV has a LAN input. How to make such a connection, I wrote in the article Connecting a Samsung Smart TV to the Internet via a network cable. And if you have the opportunity to connect the Internet via cable, and not via Wi-Fi, then it is better to use a cable. By cable, the connection will be faster and more stable. For TV this is very important. If the router is installed far from the TV and there is no way to stretch the cable, then we will connect the Samsung TV to the Internet via Wi-Fi. The speed of the wireless connection is enough for most tasks. Of course, much depends on the speed of the Internet connection (tariff) and the router. If the TV supports Wi-Fi 5 GHz (802.11c standard), and your router is dual-band (distributes Wi-Fi at a frequency of 5 GHz), then it is better to connect to this network.
If you are sure that your Samsung TV has built-in Wi-Fi, you can proceed to setup. If you’re not sure, it’s best to check right away. You can see the specifications of the TV on the official website of the manufacturer. There, this feature is referred to as “Built-in wireless network support.”
It is a pity that the site does not list the Wi-Fi standards that the TV supports. You could immediately see if there is support for the 5 GHz band (802.11ac standard). There are simply TV models with Smart TV (mostly old models) that do not have a built-in Wi-Fi module. And you can connect them to Wi-Fi only through a proprietary Samsung USB adapter, or via cable. But, since this adapter is now almost impossible to find, you can use a router or repeater as an adapter (receiver). I talked about this in this article: how to connect a TV without Wi-Fi to the Internet via Wi-Fi. Almost every modern Samsung TV with Smart TV has Wi-Fi built-in.
Connect Samsung Smart TV to Wi-Fi router
Consider the connection process on a TV that is running the new Tizen OS Smart TV system. You need to open the Smart TV menu. To do this, on the remote control, press the button with the house icon. You may have a different remote. It doesn’t matter.
Hover over the “Settings” item, go to “Network” from the top and select “Network Settings”.
Or open “Settings” and go to the section “General” – “Network” – “Open network settings”.
Next you need to select the type of network. Since we want to connect the Samsung TV to the router via Wi-Fi, we select “Wireless”.
After searching, the TV will display a list of Wi-Fi networks available for connection. Choose your wireless network. In the screenshot below, my network is called “iPhone” (distributed the Internet from the phone).
If you need to connect to a Wi-Fi network with a hidden SSID, then at the very bottom of the list of wireless networks, select “Add network”.
Enter the network name (SSID) and password.
Enter the password for the Wi-Fi network and click on the “Finish” button. If you want to see the password that you enter, check the box next to “Show password”.
If the connection was successful, a message should appear that the TV is connected to the Internet.
If for some reason you need to disconnect the TV from the Wi-Fi network, then you can do this in the settings, in the “General” – “Network” – “Network Status” section. You need to click on the “Disable” button.
Now you can return to the Smart TV menu and use the Internet connection in different applications. For example, to browse sites through the browser. On a Samsung TV it’s called “Internet”. Or watch YouTube on TV through a separate app.
You can also set up playback of movies from a computer, laptop, or mobile devices via DLNA. The main thing is that the TV and other device are connected to the same network. I leave a link to the instructions for setting up a DLNA server in Windows 10. You can also display photos and videos on a TV from an iPhone or iPad. From Android devices, you can also set up broadcasting of media content via DLAN.
Connecting a Samsung TV with an old Smart TV system is similar. In the settings you need to go to the “Network” section and start the network setup. Select a wireless network type. Then select your network from the list of available networks and enter the password.
If there is no wireless network in the TV settings, then most likely your TV does not have built-in Wi-Fi. Or you need a branded USB adapter. But in this case, it is easier to connect via cable.
Possible problems with connecting a Samsung TV to Wi-Fi
I think it would not be out of place to consider the most popular problems and solutions that may arise in the process of connecting a TV to the Internet via a wireless network.
- The TV does not have wireless settings. I already wrote about this above in the article. Most likely, your Samsung TV model does not have a built-in Wi-Fi module. Your model may support connecting an external receiver. It looks something like this:
But it is better to check this information with Samsung support.
- The TV cannot see the Wi-Fi network. This problem is rare. Perhaps, in the place where the TV is installed, no wireless network catches it. This needs to be checked from another device. You also need to remember that not all TVs can connect to Wi-Fi networks at a frequency of 5 GHz. By the way, if your TV does not see Wi-Fi networks only at a frequency of 5 GHz, then try applying the solutions from this article: why Smart TV does not see Wi-Fi in the 5 GHz band.
- An error occurs when connecting to a wireless network. First of all, reboot the router (by turning it off for a minute) and try to establish a connection again. Make sure you enter the correct Wi-Fi password. If you forgot your password, then try to remember it according to this instruction. In order for the Samsung TV to connect to Wi-Fi, the password must be at least 8 characters long.
Try connecting the TV to a different network. That way we can figure out what the problem is. In the TV itself, or on the side of the router.
- The TV is connected to Wi-Fi, but the Internet is not working. There can be many reasons. I recommend that you first check if the Internet works on other devices that are connected to the same network. If it does not work, look for a malfunction on the side of the router, or Internet provider. If it works on other devices, try on a Samsung TV, set static DNS in the properties of the Wi-Fi network.
In the settings, open the “Network Status” item and select “IP Settings”. Then “Configure DNS” – “Enter manually” and enter 18.104.22.168.
- For any connection problems, you can try a network reset. This will restore the factory network settings.
After selecting this item, you must confirm the reset. Nothing bad will happen. The TV will disconnect from Wi-Fi. You need to re-enter the password when connecting.
I will be glad to answer your questions in the comments. If you have any questions – write. Do not forget to share information on the topic of the article. Perhaps I missed something, or made a mistake somewhere. Always ready to correct or supplement the article.
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Samsung TV does not see the Wi-Fi network – why and what to do?
Problems with connecting modern TVs, incl. manufactured by Samsung, to the Internet is one of the most common problems for owners of this equipment. The bulk of these problems are associated, as a rule, with the connection via a wireless Wi-Fi network. Here are just a few of them:
- There is no mention of Wi-Fi in the Samsung TV settings at all (i.e. the existing TV receiver model does not support wireless network operation, but this problem can still be solved).
- The name (SSID) of the existing Wi-Fi router is missing in the TV settings; he simply “does not see” the network.
- An error appears on the TV receiver screen when trying to connect to a Wi-Fi network (it is also possible that there are no error messages – the TV simply does not connect to the network).
- Connection to a Wi-Fi network is established, but there is no access to the Internet – sites do not open in browsers, network applications do not work, etc. (however, there may be situations when only one application works).
It is worth noting that problems with connecting to a wireless network may not be related to the TV, but to the Wi-Fi router. But before proceeding with any action, you should make sure that the Samsung TV supports the function of connecting to wireless networks (it will be useful only for users trying to connect to the Internet via Wi-Fi for the first time).
Checking the Wi-Fi support of the Samsung TV
. However, this does not mean that the TV cannot be connected to a wireless network – it simply does not have a built-in Wi-Fi module. The only way out (apart from using a wired network connection using a LAN cable) is to use an external USB receiver, which will have to be purchased separately.
Here are a couple more ways to check if your Samsung TV supports wireless connection:
- There is a “Contact Samsung” section in the Samsung TV settings menu. It, among other things, presents the MAC addresses of network adapters: “MAC address of the wired device” and “MAC address of the wireless Internet”. If the second item is missing or nothing is indicated opposite it, or only zeros are indicated, then the TV does not support Wi-Fi.
- Information on the available Samsung TV model can always be obtained from the official website of the manufacturer. It will be enough to open the technical specifications of the device, which will indicate Wi-Fi support. If something like “Optional” is indicated regarding Wi-Fi, this should be taken as the ability to connect an external Wi-Fi adapter (usually USB) to the TV receiver.
On our own behalf, we add that even if the Samsung TV does not support connecting an external Wi-Fi adapter (due to the lack of USB ports or for other reasons), but has a LAN port, it can still be connected to a wireless network using a repeater (repeater) – a device that receives a Wi-Fi signal and then transmits it through a wired LAN connection. The image below shows one of these adapters:
But using such adapters, in fact, is no different from connecting a TV to the Internet using a LAN cable. However, repeaters eliminate the need to run a network cable from a Wi-Fi router to a TV set.
Simple ways to fix problems with Wi-Fi
Before proceeding with the steps that will be discussed below, we recommend that you try to fix the problem in simple ways: back and check if Wi-Fi is working.
Now let’s move on to the more advanced Wi-Fi troubleshooting steps.
Samsung TV “does not see” Wi-Fi
Two scenarios are possible here: either the TV does not see only one specific access point (let’s call it “ours”), or does not see any at all (for example, neighbors). At the same time, a computer or smartphone in the same place where the TV set is installed sees both our network and all neighbors, if any.
The most pessimistic scenario is when no network identifier (SSID) is listed in the list of Wi-Fi networks. This may indicate a hardware problem with the built-in wireless module or other electronic component of the TV connected to it.
If the Samsung TV does not see only our Wi-Fi network and at the same time connects to others (for example, to the mobile hotspots created on the phone mentioned above), this may be due to either poor signal quality or incorrect settings Wi-Fi router. The first problem is solved simply – just move the router closer to the TV or vice versa. But the settings of the router should be considered in a little more detail.
Configuring the router for the network settings of the Samsung TV
Any modern router has an admin panel that resembles a regular website. It is called the web interface. Through this interface, you can change various parameters of the router, but we are interested in the settings of the wireless communication channel, i.e. radio signal broadcast by the router. To get to the web interface, it is enough to enter one of these IP addresses into any browser on a computer or phone (the exact address is usually indicated on the router case): 192.168.0.1 , 192.168.1.0 or 192.168.0.100 . But sometimes it is required to enter not an IP, but a regular “letter” address. As, for example, in the case of this Wi-Fi router from TP-LINK:
Please note that the username and password from the web interface can also be indicated on the device case. In most cases, this is “ admin / admin “, but there may be other options. If they are not indicated on the body, you will have to find the necessary data on your own on the Internet. Also, the password could be changed (for example, when setting up Wi-Fi by a specialist from an Internet provider). In this case, you will either have to reset the router settings and then reconfigure the Internet connection, or contact the person who changed this password.
Opening the web interface of the Wi-Fi router, you need to find the wireless channel settings, namely “Mode”, “Channel width” (Bandwidth) and “Channel” (Chanel). We will not dwell on the names of items / sections of certain settings and their location in the interface, because there are many options. In our case, they are in the “Wireless Mode” section:
We recommend that you remember the current values of the selected settings, and then try to change them, starting with the “Mode”. In our case, there are only two options – “ 11bg mixed ” and “ 11bgn mixed “. And if you install the second option, then it will be possible to change the channel width as well (the “ 11bg mixed ” mode only works at a frequency of 20 MHz):
or 10, it doesn’t matter.
After the next change and saving the settings, it may be necessary to restart the router (the corresponding message will appear in the web interface), but usually this is not necessary.
Samsung TVs and 5 GHz Wi-Fi
Special attention should be paid to the compatibility of Samsung TVs with 5 GHz Wi-Fi routers. For example, the router we have at our disposal is only capable of operating at 2.4 GHz frequencies, as evidenced by the absence of “802.11” modes in the parameters discussed above. However, this should not prevent the TV, if it is configured to operate in the 5 GHz frequency range, from connecting to our router (but the connection speed will be slower).
But if the TV does not support the 5 GHz band (or is configured to use 2.4 GHz) and the router is currently broadcasting on 5 GHz, then the TV will not be able to detect our Wi-Fi network. The solution is to set both the router and the TV to use the same frequency range.
Here is an example of a Netis Wi-Fi router web interface, in which to activate the 5 GHz mode, just check the “Enable” checkbox in the “5 GHz Wi-Fi network” section of the web interface:
Now about 5 GHz frequencies in Samsung TVs. Judging by the reports of many owners of this equipment, it turns out that the specifications for the Samsung TV set may not indicate which Wi-Fi frequencies it supports. And if 5 GHz support is indicated, then in practice it turns out that the TV does not even see the network identifiers of routers operating in these frequency ranges. In the first case, most likely, the TV receiver is capable of receiving a Wi-Fi signal only in the 2.4 GHz frequency range. Those. the solution is to configure the router to broadcast in the 2.4 GHz band.
The second problem is more difficult. As it turned out, it occurs in cases where a particular TV was originally released for sale in countries where broadcasting of wireless networks at 5 GHz frequencies is prohibited. Therefore, their Wi-Fi module was deliberately switched to the operating mode at 2.4 GHz frequencies. Unfortunately, we cannot find the parameters we need in the regular (user) TV settings menu, because. they are in the service menu.
From this it follows that in order to solve the problem, you must either switch the router to the operating mode at 2.4 GHz frequencies, or get into the service menu of the Samsung TV and change the region in it. We cannot say exactly how to get into this service menu for a specific Samsung TV set model, but we can give a few examples:0003
- Press the “Mute” (mute) button on the remote control, and then sequentially the buttons: 1, 1, 9, “OK”, 1, 2, 3, 4, “OK”.
- Another option is to sequentially and quickly press the buttons on the remote control: “Menu”, 1, 8, 2, “Power” (on / off button).
- Another is to quickly press: “Info” (the button can be denoted by a single letter “i”), “Menu”, “Mute”, “Power”
Once in the service menu, you should look for settings related to the region (Region). Here is one example of reconfiguring the parameters we need:
- Open the “Options” section, in which, opposite the “Local Set” parameter, set the “CIS_RUSSIA” option.