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Citibank credit cards phone number: How To Contact Citibank Credit Card Customer Service

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The Easy Way To Pay Your Citi Credit Card Bill

Credit Cards / Advice

4 min Read

By
Andrea Norris

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One of the best things you can do for a healthy credit score is pay your credit card and other loan payments on time. Payment history makes up 35% of your overall score, so even a few late payments can significantly harm it.

If you’re a Citi cardmember, use one of the following payment methods to ensure you make your Citi credit card payment on time. 

Options for Making a Citi Credit Card Payment

Citi gives cardmembers at least 23 days after the close of each billing cycle to make a payment before it is considered late. You can find your payment due date on your monthly statement.

Make a Citi Credit Card Payment on the Citi Website or App

You can log into your online account on the Citi website or through the Citi mobile app to make a one-time payment or set up AutoPay. If you have not yet registered for an online account, you will need your credit card information to register and create a login.

You’ll have to add a payment source to your online Citi account to make online payments. This payment source can be a checking, savings or money market account from any U.S. bank or credit union that accepts electronic debits. Your financial institution’s unique ABA routing number and your bank account number are required to add the payment source to your Citi account.

Some banks use a different routing number for electronic payments, so be sure to confirm you have the correct routing number to avoid payment delays.

Make a Citi Credit Card Payment by Phone

You can easily pay your Citi credit card bill over the phone by calling 1-800-950-5114. Be prepared for them to ask personal verification questions, and be sure to have your credit card and payment information handy.

Make a Citi Credit Card Payment by Mail

To mail a credit card payment, you can send it to the mailing address on your most recent credit card statement. The address is on the payment coupon on the first page of your statement. If you don’t receive a statement in the mail, you can access your most recent statement by logging in to your Citi online account.

Takeaway

Pay your balance in full whenever possible because it will save you money in interest in the long run. If you can’t always pay your balance in full, be sure to submit your minimum payment on time. On-time payments will benefit your credit score and help keep your credit utilization low.

Citi makes it easy to make a credit card payment. If you have a bank account with an online bill payment feature, you can schedule your Citi credit card payment right from your regular bank account. You can also make your payment through your Citi online account, by phone or by mail.

FAQ


Here are answers to common questions about Citi accounts.

  • How do I log into my Citi credit card account?
    • You can log in to your Citi online account by visiting the Citi website or using the Citi app. If you have not yet registered for an online account, you will need your credit card information to create a login.

  • How do I speak to Citi customer service?
    • Cardmembers can speak to a customer service representative by calling 1-800-950-5114. For help with issues outside of a credit card, call 1-800-347-4934. Customers can also get help via online chat on the Citi website.

  • What is the phone number for Citi credit card support?
    • The phone number for Citi credit card support is 1-800-950-5114.

Information is accurate as of Aug. 24, 2022.

Editorial Note: This content is not provided by any entity covered in this article. Any opinions, analyses, reviews, ratings or recommendations expressed in this article are those of the author alone and have not been reviewed, approved or otherwise endorsed by any entity named in this article.

Our in-house research team and on-site financial experts work together to create content that’s accurate, impartial, and up to date. We fact-check every single statistic, quote and fact using trusted primary resources to make sure the information we provide is correct. You can learn more about GOBankingRates’ processes and standards in our editorial policy.

  • My Fico.
    “What is Payment History?”

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Helpline Number & Email ID (Jun 2023)

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Citibank Credit Card Customer Service Number

Citibank credit card Customer Care Toll-Free number: 1860 210 2484

Citibank, one of the many international banks in India, also has a global presence in many other countries. Citibank has a general toll free customer care number that the customers can use for addressing all their concerns and reporting on any issues faced by them. The bank also has dedicated customer care for any issues relating to credit cards or debit cards. Following is the detailed information available regarding Citibank customer care services.

Citibank 24*7 Credit Card Customer Care Number

What is Citibank’s toll-free customer care Number?

The general toll-free number that the customers of Citibank can use for any kind of queries or information or raising their concerns is 1800 210 2484. This service is available 24×7 between 10.00 am to 6.00 pm from Monday to Saturday (except on national holidays).

The customers calling from outside of India can call on the number +91 22 4955 2484.

The customers can avail of the customer care service on the above numbers with regards to any queries like internet banking, NRI accounts, loans, wealth management, insurance, and various other banking products.

Citibank also has an online portal for the customers to get the answers to their routine or specific queries. The customers can connect the official website of the bank and can use the virtual assistant or log in through a secured manner to resolve their routine or specific queries respectively. They can also communicate with the Customer Care Head via email for the same.

Credit Cards/Debit Card Hotlisting

Citibank has a special emergency customer care service in relation to Credit Card or Debit Card misuse, theft or loss of the card. The customers can call on the following numbers in such case,

  • Toll-free number (India) – 1800 267 2425
  • Local dialing – +91 4955 2425

The customers can avail the emergency services in the following cases,

  • The customer has lost the Citibank Bank Credit or Debit Card.
  • The customer’s Citibank Bank Credit/Debit Card has been stuck in the ATM Slot upon using such a card.
  • Transaction alert receipt in the event when such transaction is not authorized i. e., it is not done by the customer.
  • Cash was not dispensed upon using the Credit/ Debit Card.

International Customer Care contact information

Citibank has alternate contact number and mailing addresses for its NRI customers or overseas customers that the customers can use in case of any issues or seeking any information. Following is the list of such contact information available.

For Grievance Redressal

The bank has five levels of escalation that the customer can use to report any issues or seek redressal of their complaints or grievances.

Level 1 – This is the primary level where the complaint is first raised. The customer can use various channels at this stage like,

  • Toll-free numbers are available 24×7
  • Online help desk (Ask me)
  • Email
  • Through a Letter of Submission to the Citibank Online Inbox, contacting the Bank’s Branch, contacting through social media

Customers can expect a response to their queries within 4 working days from the date of receipt of such a complaint or query.

Level 2 – This is the second level of escalation available to the customers. The customers can take their complaint or query to the Head-Customer Care through the required Webform if the response at the primary level is unsatisfactory or if the response is not received in due time. Response within 2 working days is to be received by the customer at this stage.

Level 3 – In the event that the customers do not receive a response within 2 working days from the Head-Customer Care or if the response received is not satisfactory then they can further escalate their complaint or query to the Principal Nodal Officer.

The following are the channels available for the same.

  • Principal Nodal Officer, No.2, Club House Road, Chennai – 600 002
  • Email – principal [dot]nodal[dot]officer[at]Citibank[dot]com
  • Call on toll-free number  – 1800 266 2400/022 4955 2400 (available between 10.00 am to 6.00 pm from Monday to Saturday except on National Holidays)

Level 4 – If the complaint remains unresolved or the response received by the customer is unsatisfactory the customer can take his/her complaint to the Senior Management of Citibank. The customer should expect a response to 2 working days.

Level 5 – This is the highest level of escalation available to the customer. The customer can contact the Banking Ombudsman appointed by the RBI in the event that the complaint remains unresolved within a month from the date when the complaint was raised or the response received is unsatisfactory.

About Citibank

Citibank was founded in 1812 as the City Bank of New York and later opened its overseas offices in many cities like London and Shanghai (1901), Buenos Aires (1914) and in Calcutta (1902) and many more. It has a customer base of approximately 2.5 million across India.

citi credit card customer care number FAQS

1. How to link credit cards to all the accounts of Citibank?

A. The customer can contact the customer care service to get all the information required and the details of the documents required for the same.

2. When is the toll free customer care service available?

A. the customers can contact the toll-free number of Citibank 1800 210 2484 between 10 am to 6 pm from Monday to Saturday except on National Holidays.

3. How to check the credit limit available on the card?

A. The customers can contact the toll free credit card customer care service to know the credit limit on the card. Alternatively they can send an SMS CARDBAL XXXX from their registered mobile number to 52484.

4. Can the reward points be clubbed or transferred from one card to another?

A. the reward points against one card cannot be clubbed or transferred against another card account.

5. Can the order placed for redemption be changed or cancelled?

This option is not available even if the changed order has the same redemption value.

Citibank Credit Card Customer Care – Customer Reviews

4 / 5 (18 Reviews)

28 Feb 2021

Good website – easy to use,good

27 Aug 2020

Credit Report Analysis,Usefulness of information,Call Experience,Website/app interface,Good

11 Feb 2020

Usefulness of information,

2 Feb 2020

Usefulness of information,

1 Feb 2020

Usefulness of information,

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Credit Card Customer Care

CreditMantri will never ask you to make a payment anywhere outside the secure CreditMantri website. DO NOT make payment to any other bank account or wallet or divulge your bank/card details to fraudsters and imposters claiming to be operating on our behalf.  We do not sell any loans on our own and do not charge any fee from our customers/viewers for the purpose of loan application

Citibank Hotline, Citibank Help Desk, toll-free hotline 8-800

The Citibank hotline can get information about application status, ATM and branch addresses and opening hours, or block your card. The hotline is open on working days from 8.00 to 20.00 Moscow time.

Citibank hotline numbers

Corporate hotline

Credit product hotline

Call cost

Alternative communication channels

What issues can be resolved by calling the hotline?

When does support not help?

Response time and operator competence

Hotline feedback

Citibank hotline menu structure

Citibank hotline numbers

  • Hotline number 8-800-700-38-38
  • For residents of Moscow – +7 (495) 775-75-75

Hotline for legal entities

If you have any questions about the work of the bank, you can always call the Moscow phone number +7 495 725-1000. For St. Petersburg, this phone number will be +7 812 718-3696. If you live in Ukraine, then you should call +380 44 490-1000. Well, for companies from Kazakhstan, the phone will be +7 727 2980-400. Such a number of lines is mainly due to the fact that the company works with several countries at once.

Loan products hotline

The company does not have a phone specifically designed for this purpose, but you can always ask your question by calling 8 (800) 700-38-38. By the way, such a call will be absolutely free for you.

Cost of a call

The hotline is absolutely free for all clients, so you can call 8 (800) 700-38-38 without paying attention to your bill. But the phones of Moscow, St. Petersburg, Ukraine and Kazakhstan will depend on your operator.

Alternate communication channels

Other than the phone numbers above, how can I contact the company? This can be done using the online application:

To do this, you will need to fill in the following data:

  • Name by which you can be contacted.
  • A phone number where you can be called.
  • Your question.

You can also ask your question on the social network http://www.facebook.com by going to the bank’s personal page.

What issues can be resolved by calling the hotline?

Call the hotline to find out about the following options and services:

  • Loan products offered by the bank.
  • Deposits with different interest rates.
  • Working with Internet banking.
  • Lost card problem.
  • Technical support help.
  • Bonus program and so on.

When does support not help?

Unfortunately, the hotline operators will not help you in any way if you need to sign a loan agreement or withdraw cash.

Waiting time for a response and the competence of operators

Just a few minutes is enough for a specialist to contact you by contact phone and provide competent assistance.

Reviews of the hotline

Many customers of this company complain that the bank is not able to provide professional assistance, and operators communicating with their customers are sometimes unnecessarily rude.

Citibank hotline menu structure

  • 1. Block your card.
    • Enter the sixteen-digit number of your card.
    • 0. Connection with a bank representative.
  • 2. Bank customers.
    • Enter the sixteen-digit number of your card.
  • 3. If you are not a bank customer, you would like to know about the status of the application, addresses and working hours of ATMs and branches.
    • 0. Connection with a bank representative.
    • 1. Find out the status of your application for a new Citibank product.
    • 2. Obtaining information about the addresses and working hours of branches.
      • 1. Obtaining information about the location of ATMs.
      • 2. Obtaining information about the location of Citibank branches.

Payment for purchases Samsung Pay: 💳 cards World, which banks

At the moment, products are not available for ordering on samsung. com/ru

At the moment, products are not available for ordering on samsung.com/ru

Samsung Pay – more than just a wallet

Samsung Pay – more than just a wallet

No more need to carry all your cards with you – add your credit, debit and bonus cards to Samsung Pay and pay for purchases with one touch. Add your World card to Samsung Pay and make fast and secure payments with your Samsung Galaxy smartphone.

List of compatible smartphones

* Mir cards can only be added to Samsung Pay on original Samsung smartphones intended for distribution in the Russian Federation and the Republic of Belarus. The use of Mir cards in Samsung Pay on wearable devices, as well as online and in-app payments, is not yet supported.

Benefits of Samsung Pay contactless payment

Fast

The app runs on anyone, even
off screen in one motion:
swipe up from the bottom edge

Convenient

You can add bank
and bonus cards.
transaction does not require internet

Safe

Payment can be made only after successful authorization
by fingerprint or application PIN

Details

How to start using Samsung Pay

How to start using Samsung Pay

1. Launch the Samsung Pay app.
If you don’t have it, please download from the link or QR code:

Download APP

2. Log into the app with Samsung Account
3. Set up the confirmation method for operations
4. Almost done – it remains to add a map.
5. How to add a card

How to pay with a smartphone

Swipe up from the bottom,
to launch Samsung Pay

Log in with your fingerprint
or app PIN

Bring your smartphone to the terminal
to pay

Which bank cards can be added to Samsung Pay

Connected
Not connected

Take all club cards with you

Samsung Pay supports many loyalty programs from various stores. You can also easily add any other club card with a barcode to the application.

Show more

Hide

* Mir cards can only be added to Samsung Pay on original Samsung smartphones intended for distribution in the Russian Federation and the Republic of Belarus. The use of Mir cards in Samsung Pay on wearable devices, as well as online and in-app payments, is not yet supported.

How to add a

club card
not on the list

Any club card with a barcode can be connected to Samsung Pay in just one minute!

Still have questions?

Which cards can I add to Samsung Pay in Russia?

List of banks and partners

What cards can be added to Samsung Pay in Belarus?

List of banks and partners

When will there be support for a particular bank, a particular payment
systems?

Detailed information about Banks and payment systems whose cards can be
add to Samsung Pay, available on the page
/ru/samsung-pay/partners/
and in the Samsung Pay application in the “Notifications” menu – “Which cards
supported. ”

If your bank is not listed, please contact customer support
Bank for information about support for Samsung Pay service.

Why is Samsung Pay secure?

Your card details are not stored on your device or Samsung servers. Instead of
real card number when paying, a special digital code is used,
randomly generated token.

Each transaction must be confirmed by your fingerprint,
iris or application PIN – only you can make
purchases.

Built-in Samsung Knox security keeps your data safe
regardless of the operating system on the device, and blocks access to
Samsung Pay data when it detects malware, root rights, or
unofficial firmware.

Does Samsung Pay have access to a bank account?

No. Samsung Pay does not have access to a bank account.

Your card information is not stored in Samsung Pay on either the device or
Samsung servers. Only data is used to make transactions
card token.

I forgot my Samsung Pay PIN. How to recover?

What to do if the PIN code has been forgotten

What can I do if my smartphone is stolen or lost?

If your device is lost or stolen, your billing information will be
Protected: Every transaction with Samsung Pay requires
user verification by fingerprint, iris or
Application PIN.

In case of loss of the device or suspected unauthorized
using a device or Samsung Pay –

  • Immediately contact the Banks that issued your payment cards
    (added to Samsung Pay on the device), asking them to block
    tokens of these cards. Or block cards using your personal account
    on the websites of the Banks or in the mobile applications of the Banks.

  • Remotely lock your smartphone or delete all data from it with
    SmartThings Find (Find My Mobile) (smartthingsfind.samsung.com)*. The service allows you to determine the location of the device,
    lock or hard reset the device to factory
    settings (delete all personal data, apps, and Samsung data
    pay). To do this, in Find My Mobile you need to log in with an account.
    the Samsung Account that is in use on the device.

    * Smartphone must be enabled before
    “Remote unlock” (menu “Settings – Security – Search
    devices (Find my phone).

Will the information from Samsung Pay (card data, etc.) remain if
device reset?

No. If you reset the settings, all data from Samsung Pay will be deleted.

Non-original firmware is installed on the smartphone or received
root rights. Will Samsung Pay work?

No. Samsung Pay is a payment service that should reliably protect
payment data. Embedded Samsung Knox security system
provides data protection regardless of the operating system on
device and blocks access to Samsung Pay data when it detects
malware, root rights or unofficial firmware.

How do I start using Samsung Pay on my smartphone?

How to start using Samsung Pay on your smartphone

How do I add a card to Samsung Pay on my smartphone?

How to add a bank card to Samsung Pay

How to start using Samsung Pay on Samsung wearables

How to start using Samsung Pay on wearables
Samsung

How to add a bank card to Samsung Pay on wearables

How to add a bank card to Samsung Pay on wearables
devices

What is the default card in Samsung Pay?

Samsung Pay does not have a card by default. Swipe up from the bottom of the screen
to select a card – the card you used or
viewed last.

What to do if the card has been reissued?

Delete the old card and add the reissued card.

Make sure to add a card to Samsung Pay for a reissued card
all the necessary services are connected in your Bank (you need to specify this
at your bank’s customer service).

The map is not being added. What to do?

  • Make sure your device is original. World maps can be added to
    Samsung Pay only on original Samsung smartphones designed for
    for distribution on the territory of the Russian Federation and the Republic
    Belarus.
  • Please make sure you are adding a supported bank card. map list,
    supported in Russia and Belarus is available on the website (https://www.samsung.com/ru/mobile/samsungpay/) and in the Samsung Pay application (Side menu – Notifications – “What
    maps are supported).
  • Make sure that when you add a card on your smartphone, there is a stable
    connection to the Internet. Try changing the link source
    (Wi-Fi, mobile data).
  • Some banks may limit their services (including adding them
    cards to Samsung Pay) if the VPN connection is enabled at the time of the attempt.
    Try changing your connection settings (disable VPN) and add
    card again.
  • Contact the Bank and find out if there are any restrictions on this card for
    using Samsung Pay.

If there are no restrictions, but the error persists, contact
Samsung support.

Can I add a card to Samsung Pay from the Bank’s mobile app?

Can I add a card to Samsung Pay from the mobile app
Jar

How to pay with a Samsung Galaxy smartphone?

  1. Swipe up from the bottom of the screen to select a card in Samsung Pay
  2. Log in with your fingerprint, iris or PIN
    applications
  3. Bring your smartphone to the payment terminal

* It is recommended to pay with a smartphone with a charge level of at least
5%.

How do I pay with Samsung wearables?

  1. Press and hold the back key to open Samsung Pay
  2. Select a card by rotating the bezel
  3. Press “Pay” and bring to the terminal

* It is recommended to pay with a wearable device when the battery level is
not less than 15%.

Payment at any terminal using Samsung MST technology can be
commit with the Samsung Gear S3.

How do I pay with Samsung Pay in online stores and apps?

When placing an order in the online store* or in the mobile application
store**, click “Pay Samsung Pay”, enter your Samsung Account and
confirm the purchase on your smartphone (by fingerprint, iris or
Samsung Pay PIN).

* The web page of the online store can be opened on any device
(smartphone or computer) in any browser. Confirmation
online shopping is only available on Samsung compatible smartphones
Pay, for Mastercard and Visa cards.

** Only on a smartphone with Samsung Pay enabled.

List of online stores and applications that support payment with
Samsung Pay will expand in the near future.

Do I need to be connected to the internet to use Samsung Pay?

An internet connection is only required to add a map to
application.
For payment at payment terminals in Internet outlets on
device is not needed.

How do I view my Samsung Pay purchase history?

Samsung Pay displays the last 10 purchases. To view it, select
card from the list and open it.

Displaying information about completed purchases in the transaction history
Samsung Pay depends on the data received in the notification from merchants
points and payment system (provided that the device is connected to the network
Internet).

Can I use Samsung Pay abroad?

Cardholders of Samsung Pay Partner Banks in Russia and Belarus can
make purchases at terminals that support bank cards
“World”.

The possibility of international purchases may depend on the Issuing Bank.
Before traveling abroad, check with your Bank whether it is possible to pay by
your card with Samsung Pay abroad.

How do I add club cards to Samsung Pay?

You can add club cards with a barcode to Samsung Pay. Select on
Main page “Club cards” and click “Add”. Then, select
from the list of cards the club card you need, scan the barcode
card or enter its data manually.

To use the added club card at the checkout, add it to
section “Payment” (in the “Menu” – “Settings” – “Quick access”), or
select it from the “Club cards” list. When you click on the “Click to
Usage” will display the barcode and card number on the screen. Present
barcode (or card number) on the smartphone screen for scanning to
checkout.

Can I select a financial product (loan, credit card) in Samsung Pay?
card or deposit) and send an application for its execution?

Yes, to do this, in the main menu of Samsung Pay, click “More” and
select the category of services you are interested in (credit card, loan,
deposit).

You can choose the product that best suits your search terms,
or select other products from the list below (which can be sorted
by bank). You can also compare products with each other.

After clicking the “Submit Application” button, you will be redirected to
web page of the organization (bank) providing this financial
product to fill out an application for it.